Card payments outage: Shoppers report issues with Visa and Mastercard

Business

Card payments at major high street shops like Asda, Sainsbury’s, and petrol stations across the UK appear to have crashed this morning.

Many social media users are reporting being unable to pay for their shopping and petrol.

“I’ve just been turned away at Sainsbury’s as they can’t accept card payments,” said Vanessa Meehan, in Twickenham.

“Petrol station also coned off. The car is running on fumes and I need to get supplies.”

A sign in one Sainsbury’s store was requesting customers pay for their shopping in cash.

The supermarket said on social media it had been aware of a “nationwide issue” with card payments.


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A Visa spokesperson confirmed it was aware cardholders are experiencing issues when making payments.

“While Visa’s systems are operating normally, we are working with our partners to investigate,” they added.

More than 600 people are reporting issues with Visa on DownDetector as of 9.45am on Thursday.

Mastercard said it was “aware of some payment transaction issues at select merchants in the UK” and was working to gather more information.

“There is no current indication that these issues are related to our network,” a spokesperson said.

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